Frequently Asked Questions

What is That Mood Lady?

That Mood Lady is a collection of gentle digital guides created to support people living with anxiety, depression, trauma, and emotional overwhelm. Everything here is designed to feel calm, realistic, and supportive — especially on days when energy is low and pressure feels unhelpful.


💛 Who are these guides for?

These guides are for anyone who:

  • Lives with anxiety, depression, PTSD, or emotional overwhelm
  • Feels tired of advice that feels unrealistic or overwhelming
  • Wants support that feels gentle, not forceful
  • Is looking for small steps that feel possible on hard days

You don’t need to be “at a certain stage” to use them.


🌿 Are these guides a replacement for therapy or medical care?

No. These guides are not a replacement for therapy, medical treatment, or professional mental health care.

They are meant to be a supportive complement — something you can use alongside therapy or on your own as gentle, everyday support.

If you are in crisis or need immediate help, please reach out to a mental health professional or local emergency services.


📘 What kind of approach do your guides take?

The guides focus on:

  • Nervous system awareness
  • Body-based support
  • Emotional self-compassion
  • Small, realistic steps

They are not about “fixing” yourself or forcing positivity. They are about understanding what you’re experiencing and offering gentle ways to support yourself.


🌼 Do I need to complete everything in the guides?

No — and this is important.

You are not meant to do everything.

The guides are designed as menus, not to-do lists.
On hard days, choosing one small step is enough.


📥 How do I receive my purchase?

All products are digital downloads.

After purchase, you’ll receive instant access to your guides so you can:

  • Download them
  • Save them
  • Print them if you wish
  • Return to them anytime

No physical products are shipped.


💻 Can I use these guides on my phone or tablet?

Yes. All guides are designed to be used digitally on:

  • Phones
  • Tablets
  • Computers

You can also print them if that feels supportive for you.


🔁 What is your refund policy?

Because these are digital products, all sales are final.

That said, if you experience a technical issue accessing your purchase, please reach out and I’ll do my best to help.


🌱 I’m not sure where to start — what do you recommend?

If you’re feeling unsure or overwhelmed, the Starter Bundle is the best place to begin. It brings together gentle foundational support and practical tools so you don’t have to decide what to try first.


💬 Who creates these guides?

All guides are created by Sophia, the voice behind That Mood Lady. They are shaped by lived experience with anxiety, depression, OCD, and PTSD, as well as years of learning about nervous system care and emotional healing.


📩 How can I contact you?

If you have a question or need help accessing your purchase, you can reach out through the Contact page on this site. I do my best to respond as quickly and thoughtfully as possible.